You are buying a premium print of a personal photo, sight unseen. We think the risk should be ours, not yours.
The 60-Day Satisfaction Guarantee
If you are not happy with how your print looks (the color, the clarity, or the cropping), contact us within 60 days of delivery and we will reprint it free. If a reprint cannot make it right, we will refund you. If your order arrives damaged, we replace it free; just tell us when it arrives.
The Lifetime Craftsmanship Warranty
Opticrylic is a sealed construction, and we stand behind it for as long as you own your print. We will replace your print free if you ever experience:
- Delamination or bond failure (layers separating, air or dust getting inside)
- Ink adhesion failure (peeling, or ink chips along the edges)
- Recess mount or hanging hardware failure under normal indoor use
- Scratches or chips that were present on arrival
- A wrong size or wrong image shipped
- Fading beyond normal under indoor display
What is not covered
- Damage after delivery: drops, impacts, or improper mounting
- Outdoor installation, direct sun, or high-humidity environments (showers, saunas, pool areas)
- Image softness or pixelation that comes from the resolution of the uploaded file. Your print is only as sharp as the photo behind it, so upload the highest-resolution original you have; we print exactly what you approve.
Because every print is custom made from your photo, we do not accept returns for a change of mind. That is what the 60-day guarantee is for: if it is not right, we make it right.
How to make a claim
Email orders@opticrylic.com with your order number and a photo of the issue, or call 1-888-540-0227. No forms, no return shipping labels, no fine-print hoops.