Refund policy

The short version: if it is not right, we make it right.

Every Opticrylic print is custom produced from your photo, so we do not accept returns for a change of mind. Instead, every order is covered by two guarantees:

60-Day Satisfaction Guarantee. If you are not happy with how your print looks (the color, the clarity, or the cropping), contact us within 60 days of delivery and we will reprint it free. If a reprint cannot make it right, we will refund you. If your order arrives damaged, we replace it free.

Lifetime Craftsmanship Warranty. For as long as you own your print, we will replace it free if the sealed construction ever fails: delamination or bond failure, ink adhesion failure (peeling or ink chips along the edges), recess mount or hanging hardware failure under normal indoor use, scratches or chips present on arrival, a wrong size or wrong image shipped, or fading beyond normal under indoor display.

Not covered: damage after delivery (drops, impacts, improper mounting), outdoor installation, direct sun or high-humidity environments, and image softness or pixelation that comes from the resolution of the uploaded file. Your print is only as sharp as the photo behind it; upload the highest-resolution original you have.

To make a claim: email orders@opticrylic.com with your order number and a photo of the issue, or call 1-888-540-0227. Refunds are issued to the original payment method.

Full details: The Opticrylic Guarantee.